Privacy Policy

Effective Date: May 25, 2026

Kitchen & Bath World ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to information collected through our website at kitchenbathworld.ca, by phone, by email, and in our showroom at 899 Victoria St. N., Kitchener, Ontario.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

Information We Collect

We collect personal information you provide directly to us, including:

  • Contact details such as your name, email address, phone number, and mailing address when you fill out our quote request form, email us, or call our showroom.
  • Project details you share with us, such as the type of renovation, room measurements, design preferences, budget range, and timelines.
  • Photos or files you choose to send us to help with your design consultation or quote.
  • Payment and billing information if you place an order with us. Payment card details are processed by our payment provider and are not stored on our servers.

We also collect limited information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, and referring website. This is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

  • Respond to your inquiries, prepare quotes, and schedule design consultations.
  • Provide design services, fulfill orders, and arrange installation or pickup.
  • Process payments and issue invoices or receipts.
  • Communicate with you about your project, including delivery updates and follow-up service.
  • Improve our website, products, and customer experience.
  • Comply with legal and tax obligations.

We do not use your information for purposes unrelated to those listed above without your consent.

Cookies and Website Analytics

Our website uses cookies to remember your preferences and to help us understand how visitors use the site. We may use analytics tools such as Google Analytics to measure traffic and improve site performance. These tools may collect anonymous usage data.

You can disable cookies through your browser settings. Doing so may affect how parts of our website function.

How We Share Your Information

We do not sell or rent your personal information. We share it only with:

  • Service providers who help us run our business, such as our website host, email provider, payment processor, design software, and delivery or installation partners. These providers are only given the information they need to do their job.
  • Government or law enforcement when required by law, court order, or to protect our legal rights.

Some of our service providers may store data on servers located outside of Canada, including in the United States. When this happens, your information may be subject to the laws of those jurisdictions.

How We Protect Your Information

We use reasonable physical, technical, and administrative safeguards to protect your personal information against loss, theft, and unauthorized access. This includes secure storage, limited staff access, and password-protected systems.

No method of transmission over the internet is fully secure, so we cannot guarantee absolute security, but we work to minimize risk.

How Long We Keep Your Information

We keep your personal information only as long as needed for the purposes it was collected, or as required by law. Quote and project records are typically retained for warranty, tax, and accounting purposes. Once no longer needed, information is securely deleted or destroyed.

Your Rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for us to use your information, subject to legal or contractual restrictions.
  • Ask questions or file a complaint about how we handle your information.

To make a request, contact us using the details below. We will respond within 30 days.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to other sites, such as our Facebook page or Google Business profile. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with an updated effective date. We encourage you to review it periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Kitchen & Bath World899 Victoria St. N., Kitchener, ON N2B 3S4Phone: 519-744-2284Email: info@kitchenbathworld.ca

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